Failed payments, suspension and data retention

1. If a payment fails we retry automatically and email you. Update your payment method in billing to avoid interruption.
2. If an invoice stays unpaid past the grace period, the service is suspended. Your data is kept.
3. Paying the outstanding invoice restores the service automatically, with no action needed from you.
4. After a service is cancelled or stays unpaid, its data is kept for 7 days. After that it is permanently deleted and cannot be recovered. We email you the exact date.

Never share your password, a bot token, a private key or card details with anyone, including Hartwell staff.

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