Help Center
Upgrade or downgrade your plan
Move to a bigger or smaller plan without losing anything.
- Open your service in the dashboard and use Change plan.
- Upgrades are checked against capacity first and the extra room is held for you. If there is no room, nothing is charged and you can join the waitlist.
- You pay a prorated invoice, then your service is resized in place.
- Downgrades are only allowed when your current use fits the smaller plan. We never delete your data to make a downgrade fit, and we tell you why if it cannot be done yet.
Never share your password, a bot token, a private key or card details with anyone, including Hartwell staff.