Help Center
How to open a support request that gets solved fast
What to include so we can help you on the first reply.
- Open a support request from your dashboard or the support page. Starting from your dashboard attaches your service details and diagnostics automatically.
- Say what you expected, what happened instead, and when it started. Include the exact error message if there is one.
- Tell us what changed just before the problem, such as a new mod, plugin, update or setting.
- Never include your password, bot token, private keys or card number. Hartwell staff will never ask for them.
- Check the network status page first. If there is a known issue we post updates there.
Never share your password, a bot token, a private key or card details with anyone, including Hartwell staff.