Help Center
Cancel a service
How to cancel, what happens to your data and how to change your mind.
- Open your dashboard, choose the service and select cancel. You can do this at any time and there is no long-term contract.
- Download anything you want to keep first: world files, bot code, website files and databases. Use SFTP or the control panel.
- After cancellation your data is kept for 7 days and then permanently deleted. The exact date is shown in your dashboard and emailed to you.
- If you change your mind before the deletion date, contact support or pay any open invoice and the service can be restored.
- Refunds follow the Refund Policy in the legal section of the site.
Never share your password, a bot token, a private key or card details with anyone, including Hartwell staff.