My website is down

1. Open your hosting in the dashboard. If it says Suspended, an invoice is overdue; paying it restores your site automatically.
2. Check that your domain's DNS points to Hartwell. A domain that still points to an old host will show the old site or an error.
3. Check the disk meter. A full disk can break uploads, email and some sites.
4. Open cPanel from the dashboard and look at the error log, or deactivate recently added plugins.
5. Check the network status page, then open a support request if it is still down.

Never share your password, a bot token, a private key or card details with anyone, including Hartwell staff.

← All help articles