My bot is offline or keeps stopping

1. Open Bot Cloud in the dashboard and check the bot status. If it says Stopped, press Start.
2. Open the bot in the control panel and read the console. A crash is almost always shown there, for example a wrong startup file name or a missing package.
3. Check the startup file name matches a file you uploaded, and that your environment variables (such as the bot token) are set. Never share the token with anyone.
4. If the bot runs out of memory it is stopped. Resize it in the dashboard within your pool, or upgrade your pool.
5. If a bot crashes repeatedly Hartwell restarts it a few times and then stops, because the problem is in the bot itself.

Never share your password, a bot token, a private key or card details with anyone, including Hartwell staff.

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